In the fast-paced business environment, managing email communications effectively is crucial. Our AI Email Assistant is designed to automate and optimize your email processes, providing timely and professional responses, reducing the workload on your staff, and ensuring no email goes unanswered.

Levels of AI Email Integration

The versatility of our AI Email Assistant can be explained by the following four levels of integration. From basic email routing to fully autonomous responses, each level can be customized to your exact needs, ensuring your business achieves enhanced efficiency and customer satisfaction.

Our AI Email Assistant offers scalable solutions designed to grow with your business, adapting to increasing volumes and complexities of email communications. By automating routine tasks, it enhances productivity, allowing your team to focus on high-value activities that drive business growth. This system ensures improved customer satisfaction by addressing all inquiries promptly and professionally. Additionally, with customizable integration, you can tailor the level of service to match your business needs, ensuring a seamless fit with your existing workflows..

Our AI Email Assistant in more detail

AI Email Receptionist

Always-On Receptionist for Your info@ Emails

Our AI Email Receptionist acts as an always-working receptionist for your info@ general enquiries email address. Rather than expose multiple email addresses to spammers, let our AI receive and route emails directly to the right individual or department promptly.

• Intent Recognition: The AI analyzes incoming emails to determine their intent and routes them to the appropriate department or individual.
• Automated Acknowledgment: Optionally, or only in some scenarios, it sends personalized acknowledgment emails to inform senders that their message has been received and is being processed.
• Always Working: Functions 24/7, ensuring that emails are managed even outside of business hours, reducing response times and improving efficiency.

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Internal Support AI

Enhanced Internal Support & Efficiency

The Internal Support AI is an email address your staff will send an email to requesting help on a specific task using natural language just like they would to a human assistant. This AI assistant can be trained to create quotes and presentations, product information, calendar availability or provide information directly from your ERP or CRM systems, such as stock levels and availability.

• Knowledge Base Integration: Integrates with your company’s knowledge base to provide instant answers to common questions and support requests from your staff.
• Task Automation: Acts as an assistant to any department of your business, automating task assignments such as creating quotes or looking up data on CRM or ERP systems, in response to a simple request sent by email using native language.
• Support at all house: Staff on the road can simply email their request to the internal AI assistant and receive back replies in a few seconds, allowing them access to information and prepare quotes from their phone, on the run.

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Personal AI Email Assistant

Professional Email Drafts Ready for Review

Our Personal AI Email Assistant monitors your inbox for incoming emails and creates a draft replies that are ready for your review and approval within seconds of the email arriving. Staff members who are overworked and receive a high volume of emails, or staff who spend long hours on the road now only have to read the draft, make small changes if needed and then hit send. Not only does this save them time, but product information they may have to manually look up will already be included in the reply, saving them even more time.

• Contextual Drafting: Generates context-aware draft replies based on the content and intent of incoming emails. No templates are used, meaning each reply is unique.
• Trained AI: The AI powering this solution is trained using your product and company information, meaning the replies it provides are relevant and ready to send.
• Review and Edit: Allows you to edit drafts before sending, ensuring accuracy and personalization.

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Fully Autonomous AI Email Replies

Complete Email Management Automation

For businesses seeking the highest level of automation, our Fully Autonomous Email Responder takes care of the entire email communication process. This solution is designed to handle routine inquiries and responses without human intervention, allowing your team to focus on more strategic tasks.

• Automated Responses: Generates and sends replies to incoming emails, as well as handling followup questions intelligently. The AI is trained on its limitations as well and knows when to hand the communications over to a human.
• Trained AI: The AI powering this solution is trained using your product and company information, meaning the replies it provides are relevant and ready to send.
• Multi-Language Support: Handles emails in multiple languages, ensuring global communication capabilities.

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How the system works

Unlike fixed-feature apps, our AI assistants are coded and trained to fit your specific processes and requirements. Each assistant runs in its own environment, ensuring any information used to train the AI Email Assistant is not used by other assistants. For high email volumes or different roles, multiple specialized assistants need to be deployed. For example, one assistant for supplier emails and another for customer interactions. Or, a single assistant could support multiple team members within similar roles, such as a sales division.

The Advantages of an AI based Email Assistant

Consistency and Availability

The AI Email Assistant is available 24/7, ensuring that no emails are missed, regardless of the time of day, which means your inbox is consistently managed, and important communications are never delayed. Unlike human assistants who need breaks, holidays, and time off, the AI Assistant works tirelessly around the clock, providing uninterrupted support.

Efficiency and Speed

The AI Assistant processes and drafts email replies quickly, reducing the time between receiving an email and sending a response. Because your staff will no longer need to type entire email responses, they will respond faster, regardless of where they are or what device they are on. It can manage a high volume of emails efficiently without feeling overwhelmed, ensuring that even during peak times, all emails are addressed promptly. In contrast, human assistants may experience variable response times based on their workload, mood, or other tasks at hand and can become overwhelmed by a high volume of emails.

Personalization and Training

Our AI Email Assistant delivers consistent, professional responses every time, adhering to your company’s tone and style guidelines. Each assistant is trained specifically on your products, policies, and required knowledge, ensuring relevant and accurate email responses. It can easily be scaled to handle in increase in activity without the need to be trained again. Human assistants, however, may produce variable responses depending on their understanding and personal style, and each one requires significant training time to become fully effective.

Cost Savings

The AI Email Assistant provides a cost-effective solution by reducing the need for multiple human assistants, especially for businesses with high email volumes. The other benefits mentioned here already represent cost savings, or revenue efficiency, in their own right. Besides that, each AI Assistant is able to handle at least double the amount of email a human assistant can, and at a much lower monthly cost.

Getting Started

Just email us at matthew.steele@cornermilestone.com and tell us a little about what you would like to achieve.